Frequently Asked Questions

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
- Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
- Local payment methods: In some countries, we accept local payment methods such as iDEAL, Bancontact, or Sofort.
- Klarna: Buy now, pay later. Depending on your location, we offer Klarna so you can purchase now and pay for your order later.
- Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.
Please note that the availability of payment methods may vary depending on your location and the specific products you are purchasing. If you have any questions about payment methods or need assistance with your payment, please do not hesitate to contact our customer service team.
We recommend checking the size guide on the product page. You can find it by clicking on "size guide," located directly below the size selector. This way, you can easily find the perfect size for you!

Once you have returned your items to us, you will receive your refund within 10 working days after the items have reached our warehouse.
You can track the progress of your return shipment using the track & trace provided by your chosen carrier. This will indicate when the package has reached our warehouse. The 10-working-day processing period begins from that moment. As soon as the refund has been processed, you will receive a notification. Please note that it may take up to 3 days for the refund to appear in your bank account. Have you still not received the refund after this period? Please send an email to info@aluvoo.com or click here, so that we can investigate this for you.

If you are not satisfied with the items you have received, you can return them to us within 14 days of receipt, provided they are in their original, resalable condition.
Once the return has been received, you are entitled to a full refund, excluding return shipping costs. We cannot refund or exchange items that appear to be used, opened, or no longer in their original condition.
Making a return is easy! Follow these steps:
1. Send an email to info@aluvoo.com within 14 days of receiving your order, indicating that you would like to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.
Return costs may vary depending on your location and the reason for the return. We recommend using a shipping method with tracking from a trusted courier to ensure your return arrives safely. Please note that return costs are non-refundable. For more details regarding returns and costs, please consult our return policy or contact our customer service team.

We offer a variety of payment methods to make your shopping experience easy and secure. Here are the payment methods we currently accept:
- Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
- Local Payment Methods: In some countries, we accept local payment methods such as iDEAL, BanContact, or Sofort.
- Klarna: Buy now, pay later. Depending on your location, we offer Klarna, allowing you to buy now and pay for your order later.
- Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.
Please note that the availability of payment methods may vary depending on your location and the specific products you are purchasing. If you have any questions about payment methods or need assistance with your payment, please do not hesitate to contact our customer service team.
We recommend checking the size chart on the product page. You can find it by clicking on "size chart," which is located directly below the size selector. This way, you can easily find the perfect size for you!

The average delivery time is 5-10 days, because our products are shipped directly from the supplier to you. Thanks to this smart business model, we save significantly on storage and transport costs. This allows us to offer our products at more competitive prices than the competition and we cover the shipping costs entirely.
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link. Have you still not received anything 3 days after the expected delivery time? Then please contact us.

We strive to process and ship orders within 24-48 hours of placement.
As soon as your order has been shipped, you will receive an email containing the shipping confirmation and tracking information. With this information, you can easily follow the progress of your order. Simply use the provided tracking details to track your package via our website.

If you have any questions, please do not hesitate to contact us; we are happy to help. Our experts are available 7 days a week to answer all your questions.
Contact: info@aluvoo.com

Aluvoo Nederland